Screem believes in putting our citizens first and make sure you feel valued at every point.
We thank you for showing confidence in our products. To ensure a delightful product experience we recommend reading the Terms of Warranty carefully. Our customer care team is at your service always, to understand the product warranty period and conditions.
THIS WARRANTY IS SUBJECT TO FOLLOWING TERMS
⦁ Warranty is given only to the original purchaser of the product (“customer”).
⦁ Standard Warranty will be applicable for 6 months from date of original purchase or 12 months from date of import as mentioned in the import sticker on the box whichever is earlier. The customer has to present PROOF of PURCHASE/Invoice for claiming any warranty.
⦁ Extended Warranty: Mail your invoice details within 2 months of purchase and extend the warranty by 6 months, i.e. your total warranty will be 12 months date of invoice.
THE WARRANTY POLICY WORKS AS FOLLOWS
⦁ Reach out to us through email, or WhatsApp and register your complaint
⦁ We will call you and understand the issue.
⦁ We will then request you to dispatch the product to our National Service Centre in Delhi
⦁ Once we receive the product, we will test, repair/replace and send the product back to you
⦁ The whole process will complete with 7-10 days
TERMS AND CONDITIONS
⦁ For the entire Warranty Period, Screem or its authorized representative will at their discretion repair or replace defective product. Repair or replacement may involve the use of same or equivalent reconditioned unit. Screem will return the repaired product or can replace with another same or equivalent product to the customer in full working condition. All replaced /faulty parts or components with become property of Screem.
⦁ The details of the service locations can be taken from our service helpline, It is the responsibility of the Customer to bring or send the product by courier to the Screem’s Service Location at his/her own risk.
⦁ For any product repaired or replaced during the warranty period, the repaired or replaced product shall continue to be within period of the original product
THE WARRANTY WILL NOT BE APPLICABLE UNDER THE FOLLOWING CIRCUMSTANCES
⦁ The product code/serial number water indicator or warranty seal has been removed, erased defaced altered or is illegible.
⦁ Deterioration of the product due to normal wear and tear.
⦁ Use other than in accordance with the user manual rough handling, ingression of /exposure to
any kind of liquid (water, sweat, beverages, oils etc.) exposure to moisture, dampness or exposure to extreme environmental conditions corrosion, oxidation unauthorized repairs, unauthorized spare parts usage accidents, forces of nature or other actions beyond the reasonable control of Screem unless the defect was caused directly by defects in material or workmanship.
⦁ The warranty will also not cover any physical damage to the surface of the product including but not limited to scratches on the body parts.
⦁ As defects caused by the fact that the battery has been short circuited or by the fact that the seals of the casing or any evidence of tampering or the product is used for equipment other that for which it is certified.
For any claim under the warranty is subject to notification to Screem for the alleged defect within a reasonable time of occurrence and in no event not later than expiry of warranty period.
Screem/ authorized partner will not be responsible for any kind of losses direct or indirect resulting due to any loss of customer due to non-functioning Screem’s obligation under this warranty shall be limited to repair or providing replacement of parts only.
The maximum claim entertained by Screem will be subject to maximum retail price of the product or purchase price (as per invoice) whichever one is lower.
In event of any unforeseen circumstances, there is unavailability of certain spare parts, prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
Hope you have understood the Warranty Policy. In case of any doubt we are a call away-